.Location : Madrid, SpainLanguage : PortugueseDescription : In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is hybrid in our facility in Madrid and provides service support and resolution of routine problems regarding client's products and/or services.Reimagine your career : Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.We're on the lookout for Portuguese-speaking Customer Representatives (hybrid) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.Career growth and personal development : We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix + Webhelp, there's real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.What you will do in this role : As a Customer Service Representative on our team, you will:Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.Gather and document all relevant information into the system to ensure a high level of service is delivered.Keep up to date with all new developments in the technical area of medical imaging devices and services related to the position.Concentrix + Webhelp is a great match if you:Are proficient or bilingual in Portuguese, advanced in Spanish and upper intermediate English.Have an interest in the healthcare industry.Have a good understanding of the MS Office environment.It will be a plus if you have:A strong technical affinity; experience in the technical field is a plus.Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B).What's in it for you : In this role, we offer benefits that help you support your unique lifestyle:Full-time 39 hours/week contract : Monday to Friday 12:00 to 21:00.Salary : 19,500 euros gross/year + up to 1,900 euros gross/year in bonus.Central location in Madrid.Possibility to work from home.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on
