Job Title: Customer Operations Manager B2C
Type: Full-time
Experience: 3-5 years
Location: Madrid
What about us? Welcome to INFINIT, a global tech company supercharging SMEs in select verticals with a unified platform that combines AI-powered business services with banking, operating systems, and deep industry expertise. Our mission is to help businesses grow simply by offering a comprehensive suite of solutions tailored to their unique needs. At INFINIT, we are transforming vertical banking for SMEs with our advanced technology and industry knowledge, delivering solutions that drive growth and efficiency. We pride ourselves on innovation, transparency, and building strong relationships with our clients.
What do we want to achieve together? We're looking for a proactive and strategic Customer Operations Manager B2C to join our team in Madrid. The ideal candidate will help us build processes from scratch while supporting ongoing operations and developing scalable solutions. They will liaise with local B2C operations to ensure an exceptional customer experience, prioritize the product pipeline for B2C customers, implement new features in collaboration with the product team, and support the local head of operations in prioritizing, tooling, and implementing new B2C customer strategies.
What do you need to be successful in this role? Education: You hold a degree in Business or Engineering (preferred). Experience: You have 3-5 years of professional experience in consulting, investment banking, and/or startups/scale-ups. Skills: Strong analytical, problem-solving, and project management skills. Language: You are fluent in English. Spanish would be a plus. Communication: Excellent communication and interpersonal skills to effectively manage relationships with stakeholders. What will you find working at Infinit? Inspiring Mission: We are dedicated to revolutionizing business financing and making a positive impact on the European economy. Diverse and Inclusive Team: Join a dynamic and international team of over 7 nationalities. Flexibility and Ownership: We trust our team and we are goal-oriented. Competitive salary and stock options: We offer highly competitive salaries and equity. Day off on your birthday: We celebrate it with you. Flexible Benefits: Access Flexible Retribution benefits through a convenient mobile app, Cobee. Quality Time Together: We foster a sense of community with annual gatherings and bi-weekly office team gatherings. Health and Well-being: Your health matters to us. You will have access to top-quality Medical & Mental Health Insurance. Personal Time Off: Enjoy flexibility with your personal time off. Diversity & Inclusion: Infinit promotes an inclusive culture that seeks equity and values different perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
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