At SiteMinder, we believe the individual contributions of our employees are what drive our success.
That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences, and perspectives.
Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so.
It's in our differences that we will keep revolutionizing the way for our customers.
We are better together!
What We Do... We're people who love technology but know that hoteliers just want things to be simple.
Since 2006, we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
We've helped everyone from boutique hotels to big chains, enabling travelers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
Today, we're the world's leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder's technology every year.
Customer Onboarding SpecialistHybrid Role: Candidates must be able to commute twice per week to our offices in Barcelona, Spain.
As our Customer Onboarding Specialist, you will provide software training to our hotel customers across Europe via screenshare, chat, and phone.
You'll use an engaging and informative style to ensure our customers understand how to use the products and benefit from all its features.
We provide you with product and internal software training and pair you with a seasoned buddy to perform mock training before we have you training our customers.
All we ask of you is an amazing, go-getting attitude and your passion for providing and striving for a positive customer experience (this we can't train!
).
What You'll Do...Qualify customer requirements, identify the appropriate set up requirements, and prepare the customers for core product implementation.Deliver a high standard of customer training on the chosen SiteMinder product via a digital communication platform.Clearly communicate SiteMinder's support procedures to the customer to ensure their ongoing satisfaction with our customer service.Take ownership of customer's problems and seek to identify, respond, and resolve any customer issues.Drive customer projects forward, taking ownership of each project meeting its objectives.What You Have...Language Skills: Spanish, English; Portuguese is a plus.You will have proven customer service experience with a passion for providing a premium customer experience.You are tech-savvy with a sound knowledge of all things technology.You have worked towards targets and are goal-oriented.You are always thinking about the customer experience.Experience in the hotel industry in admin roles, hotel digital marketing, or in a SaaS company is a plus!Our Perks & Benefits...
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