About Free NowFREE NOW is the Mobility Super App: our 56 million users in 15 markets and in over 170 cities can move freely from A to B by accessing the largest selection of mobility options available in a single app in Europe. Our ambition is to make urban mobility more efficient and sustainable without adding new vehicles on the street. Right now, our users can book their nearest taxi, private hire vehicle, car sharing or micro-mobility option such as eScooters, eMopeds, and eBikes from many brands within the FREE NOW app. FREE NOW for BUSINESS is the Mobility Super App for Businesses. Our 5000+ clients across Europe have access to a range of cutting-edge software products:FREE NOW for Business Travel: Allows companies to track, enable and manage business travels of their employees through our platforms and services.FREE NOW for Client Travel: Allows companies to book transportation for their clients.FREE NOW for Employee Benefits: Allows employers to implement, track and manage their mobility benefit policies at the convenience of their employees through our platforms and services.As we drive growth at an incredible pace, we hire driven talents who enjoy freedom in choosing how to redefine success, leading our success into uncharted territory.The roleThe purpose of the Customer Onboarding Manager is to rollout new customers, set up new accounts, educate new and existing customers on using our products & services, and provide the best possible user experience. Apart from that, your job would also require you to monitor the adoption of new customers during their first weeks of being live with us, being their point of contact for support and best practices sharing. This is a brand new position and an exciting opportunity for anyone wanting to start off in the mobility industry.In this role, you are part of an international team that drives user adoption and activation across all B2B markets of Free Now for Business.Your profileWe are looking for a Customer Onboarding Manager (COM) to help new and existing customers during their onboarding process. You would be the link between Sales and Customer Success and ensure that the customer experience is excellent and that the client is rolled out successfully, ensuring the proper setup of accounts and the usage of our platform. The implementation and adoption of new customers within your market falls under your responsibility and it is your product and customer-centric expertise that sets up the customer for success. This also includes aligning with internal stakeholders and leading onboarding projects when necessary to the fullest of the company's and customer's satisfaction.#J-18808-Ljbffr
