Customer Experience Specialist For Revolutionizing Fintech | English Or Dutch Native

About the client.
This revolutionary fintech's mission is to transform banking and make money management enjoyable.
Our newest "unicorn" aims to simplify personal finance administration, challenge the status quo, and make a "green" difference. Currently, they help over 10 million users daily and have grown to be one of the top competitors in the European banking market.
About the job.The goal is to make life easier for our customers and provide them with the best possible experience. By using your empathy, problem-solving skills, and high-end emoji/gif abilities, you make customers feel appreciated and solve their issues, leaving a smile on their faces.

Offer support to customers by identifying and assessing user needs
Balance top-speed productivity with exceptional quality scores
Always provide accurate, valid, and complete information by understanding the right methods and tools
Assist in successful client onboarding and ensure a smooth transition when opening an account
Identify fraud indicators and escalate alarming cases to compliance officers
Investigate payment dispute cases, analyze and resolve the issues, and ensure customer satisfaction while retaining them
Actively identify and escalate customer issues to improve internal processes and enhance the customer journey

Your profile.

You are an excellent verbal and written communicator
You speak native Dutch and C1-level English or native English
You take ownership of your tasks and are not afraid to claim responsibility when needed
You show exceptional empathy and active listening skills, and you personalize every conversation
Through active listening and investigative skills, you can easily identify the cause of problems and solve them
Analyzing patterns and data energizes you
You do not shy away from challenges and can easily balance several cases at the same time

What we offer.

The career adventure of your lifetime in sunny Valencia, Spain
The chance to work in a scale-up environment with a high-performance culture
Collaboration with the most well-known and fastest-growing brands in Europe
Be part of an incredible, international community of like-minded and motivated professionals
The opportunity to grow and develop yourself both personally and professionally
Delicious and healthy breakfast and lunch
A comprehensive benefits program, including Spanish classes, boot camps, the coolest team-building activities, and more
Support with Spanish administration, tips and tricks for relocation, and access to Spanish health insurance

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