.You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.Netherland & Belgium Merchant Servicing TeamJoin our fantastic team for Netherland & Belgium Merchant team. Based in Hybrid environment 40 hours per week between Monday to Friday depending on location.ResponsibilitiesYour role is to provide excellent levels of service to American Express' Netherland & Belgium speaking Merchants as well as providing internal support. You will be supporting a range of services by swiftly and accurately responding to phone calls from our customers, making it easy to do business with us, while solving customer issues and celebrating their value to us.As a fluent Dutch & Belgium speaker, you will be responsible for responding quickly and accurately to Merchant customer questions and issues via phone and cases (Low call volume- more case work)Own issues to the point of resolutionOffer Merchant customers unique solutionsManaging a workflow in line with departmental and individual goals and to departmental quality standardsWhat we're looking for?We provide in-depth training for this role but to help you be at your best we are looking for applicants with the following skills:Fluent Language for Dutch & Belgium, written and spoken & English is also required.Passionate about providing excellent customer serviceComputer literate to an intermediate levelOrganised, diligent, with attentive listening skills.Fast paced environment of variety of day-to-day workloads
