What You'll Do: The Customer Account Administration Manager will lead the CAA Team, ensuring all processes comply with company policies and industry standards. This position requires a detail-oriented and organized individual with strong leadership skills and a thorough understanding of sales operations within the advertising industry. The Customer Account Administration Manager will collaborate with various departments to drive operational efficiency and support business objectives.
Key Responsibilities:Team Management: Oversee the daily operations of the team, providing guidance and support to ensure effective performance. Monitor and enforce compliance with Criteo's internal control rules and guidelines in all submitted contracts.Account and Campaign Management: Ensure the accurate creation of financial accounts for new advertising campaigns. Collaborate with sales and finance teams to streamline processes and maintain alignment.Payment Disputes and CRM Management: Coordinate with the sales and collections teams to resolve payment disputes efficiently. Serve as the primary point of contact for processing updates and changes within the CRM system.Data Integrity and Timeliness: Oversee the timely and accurate update of billing information and customer contact details.Training and Process Improvement: Work together with the process excellence team to provide training on relevant processes to ensure team members are well-versed in operational procedures. Collaborate with the process analyst to follow up on new processes and projects, ensuring smooth implementation.Operational Support and Collaboration: Participate in operational tasks as needed to support the team's workload and objectives. Work closely with the process analyst and business efficiency teams to optimize cross-functional processes and enhance operational efficiency.Project Participation and UAT: Engage in projects, providing insights and participating in User Acceptance Testing (UAT) to validate IT deliveries.Ad Hoc Projects and Tasks: Take on additional projects and tasks as needed, contributing to various initiatives to support the business.Managing and Developing the CAA Team: Inspire and motivate the CAA Team, setting clear objectives and expectations. Regularly assess team performance, providing constructive feedback and recognition. Identify training needs and plan appropriate training sessions for team members. Establish both global and individual objectives, ensuring alignment with overall business goals. Conduct individual appraisals to evaluate progress and address any areas for improvement. Foster a collaborative environment to promote the exchange of best practices and insights across teams.Who You Are:Education: Degree in Finance, Accounting, or a related field.Language Proficiency: Good command of English and French; additional languages are a plus.Experience: A minimum of 5 years of experience in team management, demonstrating effective leadership and supervisory skills.
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