.Description : We're looking for a highly motivated Business Operations Manager to help our Conferences teams and partners solve critical challenges and get the most out of our technology solutions. You'll be responsible for partnering with cross-functional teams to understand their goals, document their requirements and drive the execution of that strategy. You must have a customer-centric focus, technical knowledge deep enough to partner effectively with development resources, and above average communication, facilitation, and persuasion skills.What you will do:Support: Leverage Conferences' technologies to deliver key experiences and solve critical challenges.Interact with conference attendees and Gartner associates onsite to troubleshoot challenges remotely and onsite at conferences globally.Execute high-quality platform configurations with a focus on delivering global consistency.Organize and drive complex projects, identify emerging issues, and keep core initiatives on track for completion by scheduled date.Communication: Build trust-based value-add relationships with senior leaders.Partner with Product Owners and teams to write high-quality user stories explaining business problems.Influence and negotiate inbound feature requests through governance with stakeholders.Communicate product roadmaps and milestones.Training: Create, update, and maintain documentation of existing business and technology processes as well as new feature releases.Train and support business users on new capabilities and technologies.Testing: Assess performance and translate information into actionable insights that can easily be understood and used to drive change.Process QA testing and contribute to UA testing to uphold and achieve high-quality, low-defect product development.What you will need:Experience: 3-5 years of business analysis and project management experience.Exceptional problem-solving capabilities: Able to solve complex problems, thinking creatively, and using data to tell a story.Drive / Passion: You are passionate about the experience and delivering uncompromising quality. Self-motivated & accountable, with a high level of commitment to responsibility.Communication skills: You're an excellent verbal and written communicator capable of eliciting client and stakeholder feedback, documenting clear requirements, and providing high quality support.Problem Solving: Ability to engage with cross-functional teams across the organization and work collaboratively to solve complex challenges.Leadership: You've demonstrated a proven track record of driving continuous product improvements ranging from bug fixes to new features and deliverables. Action-oriented and driven to achieve results and build trust with both business partners and internal developers.Influence: You must demonstrate a high level of collaboration and strong negotiation skills.Organization skills: Extremely organized with strong time-management skills
