JOB PURPOSE & KEY OBJECTIVES: The TCO (Total cost of ownership) Senior Business Consultant plays a crucial role in the sales process by working closely with the sales and business consulting teams, prospective clients, and internal stakeholders to analyse and communicate the long-term financial benefits of becoming an ADP client. This position involves creating and presenting TCO studies that help prospects understand the full scope of costs associated with Global Payroll over time and make informed decisions.
By leveraging their consulting expertise and a proven TCO methodology, the Senior Business Consultant assists sales teams with data and insights to drive an increase in prospective client's perception of ADP's value proposition.
The Senior Business Consultant will also contribute to the continuous improvement of the TCO practice. This includes researching internal and external resources for insights and supporting the ongoing maintenance of the materials used to build and support the TCO studies, including the MNC Benchmark database and the team's Business Insights Library.
They will need to build an effective personal network of contacts within other ADP functions for cross-functional collaboration, gathering business insights and latest trends to improve our TCO approach and collateral.
As part of the BAS (Business Advisory Services) team, the Senior Business Consultant will often work directly with Field and COE (Center of Excellence) Multi-country Business Consultants, local field TCO champions, Sales DMs (District Managers) and KAMs (Key Account Managers) to support on TCO activity.
In addition to this role, the Senior Business Consultant will produce recordings and documentation that will be used as TCO training material/guidelines for Sales DMs/KAMs and ESI Business Consultants.
KEY DUTIES/TASKS: Present the TCO methodology Create and present targeted TCO studies to support sales Maintain MNC Benchmark Database and work with fellow BAS Consultants to extract and present business insights for use in the sales process Provide benchmark data to support campaigns, whitepapers, and marketing/sales collateral Support the creation of high-level TCO tools/quick calculators and develop training material including demo recordings Gather insights and TCO metrics from other ADP teams as required and incorporate insights to improve the TCO approach Build demo recordings and publish them to Sales and BCs on ADP Works Manage content improvement process on TCO offerings and Business Insights Develop training methodology and provide ongoing support for TCO Estimator champions Lead projects to automate the Multidomain Multi-country TCO calculator Develop standard client-facing collaterals for the HR domain Improve the TCO Multidomain Multicountry Calculator Lead projects for new TCO tools EDUCATION AND EXPERIENCE: Language: English: native speaker/writer or fluent (C2). Additional languages are an advantage (Spanish is a plus).
High level of skill in technical writing in English. Ability to summarize or rephrase data provided by subject matter experts as needed.
Must be able to converse with diverse audiences and adjust BAS content to meet differing knowledge and interest levels.
Experience and qualifications: 3-5 years of experience in similar roles (pre-sales, sales assistant, business analyst) High level of mastery of MS Excel (advanced formula & pivot tables) and PowerPoint is mandatory Consulting, finance, payroll or Human Resources background is a plus Experience with data science and building a business case/value proposition is a plus Experience of working on multinational projects or in a multinational function is a plus Experience in a sales, implementation or client service role is also a plus. ESSENTIAL COMPETENCIES: Exceptional written and oral customer service and communication skills Analytical skills with the ability to build a big picture assessment from detailed components Ability to influence the actions of others Ability to work under pressure while meeting deadlines Strong organizational skills with the ability to effectively prioritize work and multi-task Well-developed interpersonal skills, able to communicate well at all organizational levels Project Management Experience Resourceful, self-motivated, and client-focused Ability to travel for client on-site meetings if required Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards. We expect our people to uphold our values with integrity and foster an honest and respectful workplace.
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