Senior UX Researcher, Mixed Methods, Storefront - Spain Remote
Date: Sep 13, 2024
Location: Barcelona, B, ES, 08019
Company: Vista
Our Team: Vista is the go-to partner for millions of small businesses who need to promote themselves effectively in the modern age.
With tools that empower brands to create their unique identity and expert design support when they need inspiration, we provide a range of digital and print services at every stage of their journey.
To help customers bring their visions to life, we need UX professionals skilled at crafting the right features and experiences - that's where you come in.
What You Will Do:As a mixed methods user researcher in the Storefront and Order Management domains, you'll report into a Principal UX Researcher embedded within the same area, and you will operate within the following framework:
Research Specialist: leading your own research
You'll be responsible for working closely with product teams and the Principal User Researcher to plan and run research projects end-to-end, supporting a human-centered design process to create high-quality user experiences.
This includes defining clear problem statements, framing project goals and research assumptions, scoping and selecting appropriate methods and tools, supporting recruitment, running/facilitating research activities, analyzing and synthesizing data, and sharing and socializing findings.Coach / Trainer: supporting research being done by others
You'll also be supporting product teams and product team members (primarily in Product Management and Design) who are conducting their own research via:
- 1 to 1 supports: You'll assist partners evaluating usability risks by conducting research at the micro level.
These are high-leverage interactions where you may be consulting on participant screener best practices to drafting and analyzing usability tests in tandem with members of the product team.
- 1 to many supports: You'll develop and deliver trainings, build and improve templates (at all stages of the research process), enabling continuous discovery, and work closely with other User Researchers and the Research Operations team to develop resources for scaling high value, high-quality user research.Advisor: leveraging insights and a growing knowledge base to advise decision-making
Finally, you'll be growing and leveraging multidisciplinary insights about users to inform prioritization and planning with your product teams and the Principal User Researcher.
This includes insights from primary research, site surveys, product analytics, and service interactions, as well as knowledge from user research, product design, and behavioral science.What You Bring:- As a Research Specialist: A keen understanding of when to leverage generative vs. evaluative research.
The capability to apply mixed methods (qual and quant) to develop a better understanding of customers, provide insight into business/user value, and identify potential customer and business risks.
#J-18808-Ljbffr