? (Buen Salario) Customer Success Representative Post-Sales · Madrid, Milan · Hybrid Remote

.ABOUT THE ROLEAs part of the Customer Success team, you will be responsible for the relationship with our customers. This role is responsible for managing key client relationships and ensuring client adoption, satisfaction, and retention across the board, ensuring the successful set-up and kick-off for new clients and paving the way for solid system adoption.What you'll do:Be an expert on system functions and features to become a strategic advisor for clients, continuously driving product value and ROI.Assist in pre-sales system demonstrations and technical meetings and complete necessary SOWs for customizations and/or integration requirements.Ensure that appropriate client contacts, documentation, reviews and projects, and risk are added to Gainsight and is kept up-to-date regularly.Lead regular account reviews with clients to ensure proper usage of the system, maintain communication on updates.Gather local client feedback and deliver feedback to product teams and to help prioritise projects and shape product roadmap.Anticipate and monitor dissatisfied accounts and ensure problems/issues are dealt with swiftly and appropriately.Complete all client follow-up training and adoption activities as well as system updates and changes to ensure renewal and growth.Identify opportunities for upsell and cross sell and nurture them through to handover to the sales team.Evaluate and document implementation plans and specifications. Project-manage incoming client requests alongside product, acting as the voice of the client.ABOUT YOUWho You Are:Bachelor's degree or equivalent experience in business, or related field.Minimum 2 years previous experience in Customer Success or On-boarding.Ability to perform within a fast-paced, multi-priority setting.Customer-first mentality; ability to empathize and build customer loyalty.Strong technical aptitude and ability to learn new technologies quickly. Must be able to think strategically about change management and system integration.Strong critical thinking, analytical, and complex problem-solving skills.Highly motivated, "do-er" with a strong sense of collaboration, ownership, urgency and drive.Excellent interpersonal skills for phone troubleshooting and writing skills through email.Excellent time management and communication skills.Language Requirements:- Fluent in Italian is required and living close to the Madrid or Milan area is preferred.- Fluent in English.Extra Credit:Experience working in the Fashion, Luxury or Beauty industry.Fluency in Spanish is a plus!Exposure to global customers and an understanding of international markets is desirable.Experience with delivering on-site training and webinars and/or pre-sales demonstrations strongly preferred.We value diverse perspectives and recognize that skills and experiences can be gained in various ways