Your role : As a Customer Success Manager you will manage a portfolio of customers and be their main point of contact at Circula. As a member of the Spanish team, you will report to the Country Manager of Spain:
You are the face and voice of Circula when speaking to customers.
You help onboard new customers to Circula.
You build solid relationships with your portfolio of accounts and their users, adding value when you interact with them.
You manage contract renewals and upsells, and identify opportunities to grow business with existing clients.
You're in charge of keeping your customers happy; you monitor, report and improve their satisfaction.
You help the other teams at Circula understand what your customers experience, and identify opportunities to improve our products and services.
Your Qualifications : We are looking for a generalist with a passion for people and high career ambitions - and the work ethic that goes with it:
You have at least 1.5 years of work experience in Operations, Account management and/or Customer Support.
You are empathic, communicative, have a strong service mentality and an exceptional talent for building and maintaining long-term relationships.
Ownership: You like to take responsibility instinctively, i.e. you identify problems, tackle them yourself, and put on the hat for the result.
Structured and organized: You can work on different topics at the same time without compromising the quality of your work.
Communication is your passion. It does not matter if it is in Spanish or English, as you have an excellent command of both.
Nice to have: previous experience with B2B customers.
What we offer :
The best time to join: 12M EUR raised in the Series A funding round with the plan of going international this year, team scaling at a fast pace, still flat hierarchies and opportunity to work directly with the founders, great career and development opportunities - you can contribute to building Europe's #1 Employee Finance App!
You'll get continuous support and frequent feedback to help you grow and learn as well as an additional budget to spend on your professional Learning & Development.
You benefit from Circula's own products including our employee benefits and many more to come.
Flexible and remote-friendly work environment.
Office in the heart of Barcelona or Berlin.
Several company-wide, team, cultural and sports events throughout the year.
An open and inclusive culture awaits you, where everyone is welcome, regardless of gender, background or any other aspect.
Contact Person : Jacopo Lupo Ferrari
Circula is building the #1 Employee Finance App of Europe. Our mission is to give back time and money to employees. We are combining expense management, credit cards and corporate benefits - thereby increasing productivity of employees, putting money into the pockets of our users and driving automation in the Finance and HR spaces. Creating an amazing employee experience is our obsession. We are not just a FinTech - we deeply care about creating a world-class product and company. Today, we have more than 1,200 companies that trust us. We are backed by great VCs (Alstin Capital, Storm Ventures, Capnamic Ventures, Peak, Wenvest, HW Capital, Main Incubator) and have raised €20M so far. We are a team of 70 ambitious talents eager to make life easier for employees and businesses alike.
At Circula, we believe that diversity and representation are key for building not only innovative products, but also a truly great customer and employee experience. We do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, gender identity, sexual orientation, age, marital status, or any other aspect. We particularly encourage People of Color (POC), people with a migration background and people with a disability to apply. As a SaaS company, it is very important for us to also support women with their professional and personal development.
#J-18808-Ljbffr
