Boutique Manager - Tag Heuer La Roca Village

A TAG HEUER BOUTIQUE MANAGER IS...

...A PERFORMANCE-DRIVEN SALES EXPERT
Plays an active role on the sales floor , increasing boutique sales and achieving the objectives
Analyzes the store's retail performance KPIs (traffic, conversion, sales in volume and value, ASP, mix of sales...), identifies business opportunities and establishes 360° action plans to tackle them
Stays updated on the watch industry and local market competitive environment
... A TEAM LEADER
Sets individual and collective objectives , follows the performance , and realizes reviews of the team members
Shadows and supports the team members on the floor, provides immediate feedback , develops them in their current roles
Ensures team's motivation and cohesion while promoting a positive, inclusive and supportive work environment
Identifies and hires new team members
... A TAG HEUER AMBASSADOR
Ensures an outstanding service is offered to all visitors in store
Embodies the Tag Heuer's brand values and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
Ensures that grooming , attitudes , and Visual Merchandising meet luxury standards and internal guidelines
Proactively networks and connects with local people of influence
... A CLIENT DEVELOPMENT SPECIALIST
Leads the team to develop long-term relationships with clients
Sets and follows collective and individual clienteling objectives (number of outreaches, appointments, sales from appointments...)
Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
Plans events in line with brand strategy and guidelines, coordinates all stakeholders and assesses the ROI
... AN OPERATIONS EXCELLENCE SUPERVISOR
Oversees the boutique operational processes , front and back, in line with internal guidelines: inventory, cash, security, store opening and closing, etc.
Ensures compliance with internal control policy
Supervises the store expenses and maintenance
PROFILE REQUIRED
Management experience in a luxury retail environment
Creative business driver , results-oriented
Excellent interpersonal , communication and presentation skills
Inspirational leader , able to coach and develop a high-performing team
Client-centric mindset , focused on recruiting new clients and growing the active client base
Agile manager , able to multi-task in a fast-paced environment and work in various roles depending on business needs

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