About the role
In order to succeed in this role, you will need to have an in-depth understanding of how different products work, a fundamental understanding of product and technology processes, a background in investigating and troubleshooting issues, and excellent communication skills.
Your Role
You will investigate and triage bug reports, ensuring a comprehensive assessment and impact analysis for issues. You will contribute to improving our products by aggregating and understanding product feedback and enhancements needed from growing issues. Facilitate communication and sharing of data between cross-functional Product teams to drive efficiency and product growth. Provide detailed analysis to inform key product development teams about decision making for growing issues. Influence innovation across the Product Success team and identify opportunities for simplicity and scalability. You will aid and develop internal processes to ensure the optimisation of products within Free Now.
Your Profile
Have comparable experience in a Product facing role. Ability to diagnose and troubleshoot technical issues. A solid understanding of Product and best working practices to deliver results. Familiar with using debugging tools and experience using logging tools such as Kibana. Analytical mindset and expertise in delivering data-driven solutions and insights. Ability to work proactively and have a solution-focused approach to address issues and help drive results. Strong team player, with an ability to connect people and teams to our company vision. Experience working on highly detailed and complex projects which require significant organisational skills. You are an excellent communicator and you are able to relay complex technical information to any reader.
Diversity and inclusion
At FREE NOW, we commit to being an equal opportunity employer. We consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability, or age. We celebrate diversity and have a clear vision: to be the place where a diverse mix of talented people want to come, stay and do their best work.
Your wellness and work-life balance matters to us. We offer trust-based and flexible working hours as well as the option to work from home. In the office, you can enjoy our free drinks and daily fresh fruit. Do you like to be active? Take part in our subsidised gym membership. Bigger plans? Take a sabbatical leave and get out there! We believe in a transparent career growth plan, quarterly development sessions with your team lead as well as regular 1:1s to help you thrive! For your own ideas, you're welcome to set up initiatives and projects. Need a lift? We offer Udemy e-learning platform, subsidised language classes, internal peer-to-peer trainings and more to support your learning & development opportunities.
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