We are currently recruiting for an Airport Services Agent in Barcelona.
You will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and security standards.
Specific accountabilities include:
Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers
Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates
Assisting the Duty Officer in handling company materials and records
Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers
Ensuring passengers are assisted smoothly through airport facilities
Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit
Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained
Organizing check-in counters and coordinating documentation issues
Qualifications
Job-related experience in customer services
High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment
High level of computer literacy
Excellent customer focus and service delivery
Good interpersonal skills and strong team orientation
Ability to work shifts is essential
You must have the legal rights to live and work in Spain to be considered for this role.
Application Guidelines
Employees must submit applications through internal vacancies portal (via GEMS) only.
Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.
All internal candidates can only have three active applications at any point in time
All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role
All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process
This is a Grade 3 role based in Barcelona.
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