Liquibox is a global liquid packaging company that is looking for an European Customer Services Representative. This is a proactive and varied role, to deliver superior customer service to your allocated Liqui-Box customers in the various regions and sectors in which the company operates.
Essential Functions & Responsibilities: To work effectively with a diverse range of customers across various allocated geographical regions, to manage the timely and accurate receipt & processing of orders via air, sea, and road, with particular emphasis on Spanish and French accounts.
To provide customer documentation as required (for example, certificates of conformity, batch sheets, and sales reports).
To communicate internally with production and warehousing departments & externally as required, to resolve any issues, ensuring timely manufacture and delivery of goods in line with customer requirements.
To enter customer complaints into Salesforce & arrange any customer returns as required.
To raise credits and/or manual invoices.
To ensure customer and order information is accurately maintained within the ERP system.
To take a proactive approach with customers to ensure orders are received in good time and in line with Regional Managers' Sales Forecasts.
To monitor customer orders against monthly sales expectations to ensure accuracy of reported sales numbers.
To provide absence cover for other customer services team members, as required.
Requirements: High Standard of Education - strong written and verbal communication skills.
Demonstrated skills in working with diverse teams.
Demonstrated capability to resolve client issues.
Ability to take the initiative and prioritize is a prerequisite.
Ability to respond quickly and accurately to customers in a busy team environment.
PC literate, numerate - good Excel skills an advantage.
Ability to be flexible to meet the changing needs of the business.
Oracle experience in order management processes a bonus.
Fluent Spanish and English language skills are a requirement, French or other languages a bonus.
Experience of working in customer services in a manufacturing environment desired.
El anuncio original lo puedes encontrar en Kit Empleo: https://www.kitempleo.es/empleo/118094908/ae590-european-customer-service-representative-madrid/?utm_source=html
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