.Job Category: Customer Success GroupJob Details:Job Title: Account Partner, Services SalesWho We Are: We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.Department Description: Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.Role Description: The Professional Services Account Partner (AP) is a consultative and strategic sales professional. The AP sells the full portfolio of Professional Service's offerings to new and existing customers. Account Partners must be strategic problem solvers with strong commercial skills and have the ability to craft visions and services propositions that drive customer value through clearly defined outcomes.They will be expected to understand and lead our customers throughout their Customer 360 lifecycle partnered with our colleagues in license sales and Customer Success. Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM companies?Your Impact: The AP is committed to earning the right to be an advisor to the customer, with the primary goal of helping customers quickly generate significant value from their Salesforce investment. The primary measurement of success for this role will be annual sales bookings (aka closed business) and bid margin aligned with agreed goals, targets, and quotas.To be successful in the role you:Drive account planning including the formulation of a clearly defined roadmap or the precursor activities to define such a roadmap.Generate pipeline through self-origination and collaborating across Salesforce with License Sales, Delivery, and Customer Success to develop trusted Professional Services propositions for clients and prospects.Use industry expertise and business acumen to understand a customer's motivation, business drivers/challenges, strategic goals and objectives, and desired business outcomes
