.The Role: At Personio, Customer Success is more than a specific role; it is an integral part of our corporate culture and defines the way our customer teams work. As part of the Customer Success Team, you will help our customers to understand the product, collect feedback, drive customer growth and help bring HR processes to a new level! The long-term satisfaction of our customers is your success! In our Customer Growth Team, you are a fundamental part of our growth strategy and responsible for maximizing our recurring revenue. You actively promote customer loyalty through close interaction with our existing customers in the Spanish market but also throughout Europe.Join our beautiful office in Madrid!Your tasks and responsibilitiesYou own a portfolio of customers and are responsible for all commercial topics with the goal of increasing the net retention of your customer base.You qualify customers for upselling potential, independently conduct product demos, and continuously build business relationships.You identify customer challenges, conduct escalation discussions, and communicate solution options to minimize risk prior to churn.You renew customers' contracts, prepare offers, and negotiate prices.You are the first point of contact for customer billing issues and remind them to pay unpaid bills.You analyze behavior and needs of customers (e.G., Health Score, NPS) and suggest specific actions to make them successful.You work with clear targets to measure the success of your work.What you need to succeedYou are a strong communicator with excellent Spanish & English skills.You have successfully completed your studies in economics, technical business administration, or a comparable course of study.You have been able to successfully prove yourself in sales, account or partnership management in the last 3-5 years, and you have ideally gained first experiences in the software environment.You are proactive, able to work independently, good at prioritizing your tasks, and you are a team player.You have an affinity for software, and your solution-oriented approach makes you a competent contact person for our existing customers.You are interested in HR and organizational topics and enjoy dealing with customers.You have ideally already worked with ticketing or project management software (e.G., Zendesk, JIRA, Gainsight, Confluence).Why PersonioAside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:Competitive compensation package - reevaluated each year - that includes salary, benefits, and pre-IPO equity.28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!).2 Impact Days you can use to have an impact on the environment and society - one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
