.Global Product Director: Customer Engagement Country: Spain Let us tell you more about this position :) WHY YOU SHOULD CONSIDER THIS OPPORTUNITY The Retail & Commercial Division aims to transform the business by defining and implementing the global strategy and ambition for R&C business across all geographies according to the principles outlined in the operating model. This will include the definition of the key strategic objectives and the instruments for achieving them, with a focus on: Product and customer experience simplification and standardization across countries. Process automation and organization delayering and simplification. Common technology platform deployment with global T&O outflow management. This will be carried out through coordination with the countries, aligned with the strategy and priorities of the global business. It is a crucial transformational role with accountability of running the end-to-end retail & commercial product area and its strategic, transformation and customer experience accountabilities. This role will predominantly be responsible for developing and delivering ambitious transformation plans for customer engagement and digital products horizon. The role is a combination of strategy, delivery, and growth. Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability. Our mission is to contribute to help more people and business prosper. We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. WHAT YOU WILL BE DOING As Global Product Director , you will have accountability for defining and executing projects for transforming the retail & commercial business, together with the local teams, T&O and other global teams. The key deliverables of the role include: Leading the product transformation, navigating several workstreams, third parties and stakeholders, including the oversight of key dependent workstreams. Leading the global new products team with the different stakeholders involved: T&O, Customer Experience, Process, Legal & Compliance. Prioritizing work for Agile teams, interpreting evidence and ensuring that their teams can follow a clear roadmap of prioritized activities across the product development lifecycle. Building the market product roadmap and prioritizing the request of new products/programs. Managing an execution plan in collaboration with country stakeholders, Product Owners and local and global squads. Setting the vision, roadmap and backlog for a product in a way that has a measurable impact on Santander's strategic objectives. Managing and mitigating risks as they relate to the delivery, usability, viability and performance