.Client Servicing ManagerCountry: SpainSantander Alternative Investments is looking for a Client Servicing Manager based in our Boadilla del Monte office.WHY YOU SHOULD CONSIDER THIS OPPORTUNITYSantander Alternatives is a growing business that started almost 3 years ago with already €2.5bn in commitments in core strategies for the group. Our goal is to develop funds where we have a clear competitive advantage to generate alpha for our institutional and UHNWI clients. Santander Alternatives provides investors with a range of alternative investment opportunities in Venture Capital, Infrastructure, Trade Finance, Direct Lending, Hospitality, and Fund of Funds, leveraging the strengths and extensive origination capabilities of Santander Group.Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture, and disability. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture, and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.WHAT YOU WILL BE DOINGAs a Client Servicing Manager, you will ensure the accuracy and timeliness of deliverables as well as ensuring all requirements of our internal and external customers are managed efficiently and effectively. The position will multi-task, problem solve & troubleshoot, analyze, and effectively communicate. The role is also expected to interact with and manage external business partners as well as initiate and lead process improvement initiatives.We need someone like you to help us in different fronts:Build and sustain excellent client relationships to help achieve our mission of delivering excellent client service.End-to-end coordination of 3rd party providers, ensuring proper oversight based on exhaustive KPIs monitoring for client servicing.Definition of the client servicing to strengthen our capabilities aligned with regulatory changes (maintenance of the stakeholder database, client reporting, etc).Improve our current operational processes to mitigate any possible operational risk.Lead the client servicing side in every initiative to grow our business.EXPERIENCE & EDUCATIONA degree in finance, economics, commerce, business administration or law and management and a professional qualification.SKILLS & KNOWLEDGEEnglish command is a must.Deep knowledge of Alternative Funds Service Client area is a must.Highly organized and able to work to deadlines and manage competing priorities under significant time pressure.Confidence to participate in large projects involving more than one country.Teamwork, willingness to learn, communication, self-motivation, and culture fit are also required along with a strong ability to work in a collaborative environment and to present results to both expert and non-expert audiences
