Arcady Media Inc. is a world-class email marketing agency committed to delivering unparalleled service and results.
Our mission is to be the best in our field, providing top-notch solutions that drive success for our clients.
We pride ourselves on our expertise, innovation, and dedication to achieving excellence in all we do.
Our 3 core values: Embrace Collaboration, Practice Innovation, and Be Transparent.
Role SummaryAs an Account Manager, your key role is to maintain and grow client relationships with strong communication skills.
You'll be passionate about connecting with people, managing work within your team, ensuring clear communication with clients, and overseeing projects from beginning to end.
Key ResponsibilitiesClient Relationship: Act as the primary connection between clients and the team, ensuring all client needs are communicated effectively to the team.Strategy Relay: Translate and relay strategies developed by the team to the clients, ensuring a clear understanding of the proposed actions and objectives.Regular Client Check-ins: Conduct bi-weekly calls with clients to discuss progress, address concerns, and maintain strong, ongoing relationships.Team Support: Assist the team in staying ahead of schedules and deliverables, providing guidance and support as needed.Email Strategy (Klaviyo): Leverage the capabilities of Klaviyo to develop and implement targeted email strategies that align with client goals, enhancing engagement and achieving desired outcomes.Project Management: Be the point person for guiding projects (brands' campaigns and flows) from creation to completion (A-Z), ensuring deadlines are met and objectives are achieved.Campaign Planning: Strategically conceptualize campaign calendars, aligning them with client goals and timelines.Special Projects Execution: Take charge of executing additional special projects as required, showcasing versatility and adaptability.Email Copy and Design Review: Oversee and review email copy and design, ensuring they align with client expectations and brand standards.Who is not a good fit:Individuals lacking initiative or depending heavily on leadership for problem-solving.
Those not adaptable to a dynamic agency environment or diverse client niches.
Individuals not willing to immerse in continuous learning or contribute to a collaborative team.
This role is perfect if you are:Self-starters with a solid grasp of core business metrics and CRM strategy.Excellent communicators, ready to lead a team, present strategies to clients, and work well within an agency setup.Individuals keen on continuous learning, eager to grow within the evolving retention marketing space.Tools we use:Slack: Our go-to for all things communication.ClickUp: This is where we keep all our tasks in check.Zoom & Google Meet: All our calls happen through these platforms.Figma: For all our design needs.Google Workspace: Our mainstay for all types of documents.
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