Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last for you to be yourself in. Coach is part of the Tapestry portfolio, a global house of brands committed to stretching what's possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
SALES ASSOCIATE Primary Purpose: The Sales Associate contributes to achieving store goals in sales, productivity, and service by utilizing Coach selling skills and Coach Service training. You will be responsible for meeting personal sales and productivity goals and delivering service that meets or exceeds expectations. You will represent Coach to the consumer, act as an ambassador of the brand, and ensure customers' needs are consistently exceeded.
PROFILE The successful candidate will demonstrate the following proficiencies:
Understand how individual productivity impacts the store;
Behave like a brand ambassador;
Model sales behaviors taught in company sales training programs;
Maintain high energy on the sales floor;
Consistently achieve sales goals;
Able to work with multiple customers simultaneously;
Consistently anticipate and meet customers' needs;
Service all customers according to the Coach Approach standards;
Participate as a team member and encourage the team to meet and exceed performance standards;
Champion company initiatives and support management decisions;
Demonstrate professional ethics.
Further requirements:
Very good English proficiency (essential);
Previous experience in a retail service environment (essential);
Background in working in luxury retail (desirable);
The ability to communicate effectively with customers and staff and maneuver the sales floor.
Our Competencies for All Employees Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; Drive for Results: Can be counted on to exceed goals successfully; Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.
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