Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive. When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere.
Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement. Join Visa: A Network Working for Everyone.
Job Description Identify, develop, and secure business opportunities for Visa processing services.
Extensive pipeline management of all processing opportunities.
Regular industry and customer related analysis to give feedback to the central team and allow for appropriate development of the necessary processing services.
Work effectively with all levels of organisation using facilitative skills to resolve conflicts and lead teams to effective solutions.
Deliver a self-reliant service to Visa's main customers and members with reference to the processing services provided by Visa.
Manage, appraise, motivate, and develop staff in line with Visa's management principles.
Size opportunities and requirements to produce context for management of each opportunity.
Manage project budgets effectively to achieve scorecard targets.
Packaging and development of processing products and services in accordance with the demands from the Visa members.
Get required internal agreement for any new pricing required to win new business.
Maintain updated, detailed knowledge of payment processing landscape in Europe and beyond. Understand and communicate impacts for Visa and customers.
Act as key contact for key stakeholders in region - including Members, processors, consultants, and vendors.
Build confidence in Visa's capabilities by ensuring clients are well appraised of progress and issues/concerns.
Arrange information to the Members and ensure that a positive interaction occurs to further develop the understanding of what services Visa performs or could perform.
Check, conduct and monitor the quality of new client's direct connection to VisaNet.
Develop expertise in Visa Monitoring Tools (TLC, Vitalsigns, TRA, Logprint).
Identify, troubleshoot, and resolve queries relating to Visa Interfaces (VIP and eventually BASE II).
Take ownership of high severity incidents and engage with senior management for escalation and communication purposes.
Develop effective working relationships with external and internal clients and achieve best in class customer satisfaction targets.
Take training courses to broaden the knowledge of Visa's processing systems and the payment ecosystem.
Manage technical communications with clients' technical teams, project teams, customer services teams and senior executives.
Maintain and cultivate strong relations amongst the team and other key departments within the company.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications Intellectual capability evidenced by strong analytical skills likely to have been educated to degree level or higher.
Processing sales experience.
Understanding of working and operating in different cultures and working styles essential.
Experience of payment card processing within the industries of card payments, financial services, banking or other B2B sectors.
Excellent relationship and engagement skills.
Strong commercial drive.
Independent, self-motivator with an analytical and entrepreneurial mindset.
Strong verbal and written communication skills.
Fluent in Spanish and English.
Flexible, yet professional, in attitude and approach to external and internal partners.
High levels of integrity and business ethics.
Willingness to maintain own continuing professional development.
Willingness to adhere to Visa's policies including those on Health and Safety, Equal Opportunities, and Information Security.
Understanding of the Spanish ISO8583 standards.
Minimum of 5 years' experience in a customer support /Account Management role in financial services, software, or information services.
Proven ability to manage complex technical systems across a number of products, platforms and services.
Self-starter with a demonstrated ability to achieve results as part of an effective team.
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