.Req ID: FY23|G&A; |#4725Location(s): Barcelona, SpainWork arrangement(s): Hybrid (works from home and New Relic office throughout the week)Your Opportunity New Relic is looking for a People Operations Specialist EMEA to join the PeopleOps team. This role will have the opportunity to be a part of a transformational project of setting up the Global Shared Services in the region and make an impact through your work by responding to inquiries on a variety of People topics and working on various People-related processes and projects.You will gain exposure to all facets of HR helping you to grow your career in your position. This is a great opportunity to optimize existing processes and implement new technologies to acquire efficiencies supporting a global organization. This role will be reporting to the Senior Manager, People Operations and will be based in Barcelona.What You'll Do Responsible for resolving employee inquiries opening and resolving most tickets within 24hrs.Serve as first point of contact for employees, managers, and other stakeholders on People policies and/or processes using PeopleOps procedures, policies, knowledge management system and other reference materials.Provide accurate documentation and clear communication in responding to a wide variety of HR practices and processes, such as benefits, hiring processes, and employment verification, on a timely and accurate basis.Enter and audit employee hires and data changes in Workday.Generate and analyze reports from various HR systems.Maintain employee files if needed.This Role Requires Bachelor's degree and demonstrated experience of People Operations experience.Experience working in a shared-service environment.Experience with ticketing systems is highly desired.Proven organizational skills with attention to detail and strong prioritization skills.Self-motivated to complete various tasks in a timely manner.Outstanding customer service skills.Must handle sensitive and confidential information with discretion.Bonus Points If You Have SHRM, PHR, or other HR certifications.Strong proficiency using G-Suite (including Google Slides, Google Sheets, advanced Excel, Word, etc.).Experience with ERP and CRM systems (ADP, Workday, Asana, Zendesk and ServiceNow).We believe in empowering all Relics to achieve professional and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.New Relic currently has offices in Germany, Ireland, Spain, and the United Kingdom, and based on business needs may approve work in Belgium, France, Italy, The Netherlands, Switzerland, Sweden, UAE, and other locations throughout the region. Some of our opportunities are limited to specific hiring locations
