.One clear purpose - to deliver a smoke-free future. Times are changing at PMI. We've chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business by building a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Introducing smoke-free products shifts the focus of our entire business. We're fast moving from a B2B to a B2C model - and our newly created Customer Centric Organization (CCO) team is driving that commercial transformation.Their role is to understand customer conversion journeys in different international markets, then to find the best ways to connect with smokers and convince them to switch to reduced-risk products. We're looking for customer-centric people with strong B2C experience to play a part in this major marketing transformation. If you have omni-channel skills in e-commerce, marketing, channel strategy, customer experience or digital strategy, it's a career-changing opportunity to shape a new global function and help create a smoke-free future.Your 'day to day' Part of the Consumer Experience team, the Acquisition Leader is responsible to support the consumer experience design for the specific stage of the consumer journey and its seamless deployment across Commercial, with accountabilities for NPS results. Within the consumer journey stage, the incumbent is also responsible to support the deployment of a set of programs, projects, and initiatives.Key responsibilities Embed the Consumer Journey framework (Compass) across Acquisition phase in the market commercial activity.Coordinate and support local consumer experiences in line with global guidelines and the Consumer Journey framework.Coordinate and support cross functional teams to scope, define and deliver commercial programs, projects and initiatives to improve NPS and Consumer experience in the specific stage of the Consumer Journey.Continuously assess and monitor consumer data and feedback to optimize consumer journey roll out effectiveness.Translate the consumer insights into corrective actions to improve the experience in the specific journey phase addressing specific gaps and opportunities.Provide inputs on resource needs for the portfolio of projects being managed.Who we're looking for University degree.English and Spanish level, at least C1.EU valid work permit.At least 4-5 years of previous experience in consumer journey, commercial operations or other strategical, back-office position.Consumer experience and service knowledge. Expertise on consumer feedback collection and consolidation.Experience in Insights & Analytics, CRM, WEB/UX/E-commerce, Paid Media, Social Media, Search Engine Optimization.Strong collaborator and team player.Great knowledge of Excel and PowerPoint