Service Sales Engineer
ID: 7807
Location: Barcelona, B, ES; Torino, IT
Do you have what it takes to provide post-sales field service & technical support for a unique and groundbreaking robotic product with a very large installed base and huge growth potential? Do you enjoy problem-solving and working with customers? Bring your problem-solving skills and technical expertise to our global Services organization and make your impact by providing onsite service solutions towards customer case resolution and preventative service programs. Be part of a growing team with a customer-first focus!
#WeAreUR and we continuously redefine automation at Universal Robots, part of Teradyne Inc., with a simple mission: Automation for Anyone. Anywhere.
Our vision is to create a world where people work with robots, not like robots. With over 75,000 cobots already installed worldwide, we're already making a difference.
We are looking for a talented and motivated individual to be our Field Service & Sales Engineer based in various regions of the world. You will be part of a global and regional organization helping our customers get the most out of their investments via achieving high uptime performance on Cobot/Robot-based manufacturing cells.
Your key responsibilities are:Service Sales Engineer for EMEAEffectively communicate with all end users, distributors, system integrators, and colleagues within Universal Robots.Responsible for allocated Service Sales budget, order booking, and long-term service contract execution on revenues.Collaborate with equipment sales processes to drive point of sales (POS) service offers and drive automation through Sales Force to achieve high attack rate.Train and coach Service Sales representatives, set targets, and support the team in delivering targets via collaboration with customers and our multiple distribution partners.Coordinate service delivery in the region with Field Service Engineers, Tech Support, remote Service team, and factory repair centers.Lead business reviews with customers and partners in the region, develop and implement service maintenance service agreement (MSA) custom framework with all our key channel partners collaborating with the equipment sales team across the region.Implement sales strategy using strategic sales tools and processes.We are driven by honesty and act with integrity - #WhoAreUR
For you to have success in the position as a Service Sales Engineer at UR, we imagine you have:
An associate degree or higher in a technical field or Engineering.Minimum of 5 years experience in robotics or the industrial automation industry.A strong automation background.Preferably 3 years of experience in Service Sales in the automation industry.Previous field troubleshooting and repair experience (preferred).In-depth knowledge of commercial compliance and risk management.We are seeking a dynamic and engaged team member who thrives on customer interactions, whether in person, over the phone, or via email.
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