Yil-640 Senior Retail Operations Manager

We at PRONOVIAS GROUP , Global leader in the Bridal industry, are currently looking for a professional and talented Senior Retail Operations Manager to join our Retail Store Operations Team in our Barcelona HQ . We seek people who are passionate about Fashion; love to be part of a growing and challenging international environment; inspiring and empowering people and are not afraid to make the difference. Our mission is bringing HAPPINESS into the world by dressing with style our customers' dreams, being the best partner to our clients, and building together an exciting place to work.
JOB MISSION: Offer outstanding operational support to the store teams to help them achieve their sales and service objectives.
Be the right-hand of the global retail director to ensure perfect coordination between stores and HQ stakeholders to execute seamlessly the retail strategy.
MAIN FUNCTIONS: PRODUCE AND ANALYSE RETAIL KPI'S TO DRAW INSIGHTFUL CONCLUSIONS AND SUGGEST IMPROVEMENT ACTIONS TO RETAIL DIRECTOR In partnership with Controlling, Marketing, Operations.
Ensure the perfect execution of the retail trade marketing plan in close collaboration with Marketing.
Lead and drive the right stores communication to execute retail strategy.
Drive the implementation of new retail growth-driving projects with HQ stakeholders (IT, Operations, Voice of Customers).
Organise retail buying meetings (showroom and conventions).
Lead the retail customer operations team in partnership with operations and controlling.
Ensure right business procedures are in place and are well controlled to ensure store operations are running well.
Drive clientelling and customer experience initiatives in partnership with voice of customer, marketing, and finance.
WHAT DOES PRONOVIAS GROUP OFFER? Ethical workplace environment that embraces the diversity that makes us special.
Benefits to improve work-life balance: flexibility on entry and exit, intensive day on Fridays, work from home policy, and special benefits and schedules for pregnant women and parents.
Minimum Experience: Minimum experience in a similar position: 3-5 years.

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