Advisor Location: Barcelona, Spain
Language: Italian
Description:
Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day. We are looking for Italian-Speaking Customer Representatives to join one of our exciting projects in the travel industry.
What we offer you: Full-time contract, 39 hours/week: Monday to Friday 9:00-18:00 Salary: 19000 Euros gross/year + up to 1000 Euros gross/year in bonus. Great office location in Barcelona Friends hunting (referral) bonus Full paid training about the company and the project you will be working on Career development program and specialized courses What you'll experience with us: Be part of an amazing team of people, working closely with your team leader, and delivering the best service possible to hoteliers and property owners Have a direct impact on customer satisfaction, product adoption, and customer lifetime value Ensure clients know how to use and help them become product experts themselves Build robust relationships with customers to limit the churn rate Provide customers with any extra advice requested, always looking to go the extra mile! Log call details onto call management systems and provide response and resolution within SLA We'll be a great match if you: Are native or proficient in Italian and advanced in English Have a strong customer orientation and the ability to adapt to each client to provide a personalized experience Are empathic, one of your strongest skills, able to put yourself in the customer's shoes and actively handle their requests Have excellent organization and coordination skills, you are a natural problem solver and are not afraid to think outside the box for solutions. It would be a plus if you: Who we are: We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers. Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
In short: You will be joining over 440,000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.
If this sounds like you, join us! We are an equal-opportunity employer.
RRQ23-007901-2-ITALY
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