.DescriptionThat thing we do.
We're the Operating System for the Music Industry - a platform that pumps up the jam of every play.
We connect all players of the industry to amplify the value of music.
Driven by machine learning and copyright expertise, our system pumps neutral data and authoritative knowledge to everyone along the chain.
For those who make or use music, we allow them to plug in to our O.S.
to ease operations, increase earnings, and get in sync with everyone else.As part of the Digital team, you will help build and improve one of the most complete music data processing systems in the world.
We are connected to more than 50 service providers such as Spotify or Apple Music.The sales reports they provide us are ingested in a scalable platform that allows us to efficiently process billions of music transactions each year.
As a Client Manager, you will lead and maintain the relationship with our Digital customers, understanding their needs and giving them responsive support on a daily basis.
You will need excellent account management skills, engaging with clients and ensuring excellent customer services provided through your technical skills.
You will work side by side with the technical team in order to offer the best user experience for our clients and develop creative solutions to satisfy their business needs.
This role can be performed in any location within the EMEA region.What you'll be doingWe are looking for a talented Client Manager to lead the Operations of a wide range of new clients.
You are expected to perform a transversal role, translating new customers' needs into technical specifications, planning and delivering excellent services and results to clients.
Understanding clients' needs and finding optimal solutions.Discerning the technical capabilities of the tools and the team and translate them to clients.Transforming clients' challenges into opportunities for growth.Creating better internal processes and leading changes.Developing creative solutions for existing and new clients.Requirements+2 years experience in project management, technical account management or client support in technical environments.Highly organized, multitasker and with strong attention to detail.Initiative, drive, enthusiasm and entrepreneurial attitude.Excellent decision-making, critical thinking and problem-solving.Passion about listening, asking, understanding and communicating.Love for teamwork and learning.Computer literacy.Be comfortable dealing with a large amount of data and numbers.Knowledge or experience in the music industry is a plus.French native or bilingual and fluency in English.
Spanish, Italian or any other language is a plus.BenefitsFlexible working hours and location.Flat hierarchy.You can make the role your own and run your own development.Online language classes to improve your Spanish, Catalan or English.Online and onsite courses and music industry workshops run by in-house experts