Boston Scientific has been the world's leading medical device company dedicated to improving the lives of patients for more than 40 years. Every day, we face the key challenges of the healthcare industry with innovative products, a culture of collaboration, and a deep passion for improving human life, making a career at Boston Scientific more than just a job. We are looking for an EMEA Customer Education Specialist Electrophysiology (m/f/d) on a hybrid workmode basis for the next possible date.
Purpose: Boston Scientific is committed to developing and leading high-quality education programs for both employees and medical professionals. The EP franchise represents the growing segment of the Rhythm Management division, and training and education for both employees and healthcare professionals is key to supporting technology adoption while ensuring patient safety.
Key Responsibilities:
Manage internal and customer education programs through implementation of strategy, delivery of objectives, and execution of logistics while effectively working with stakeholders.
Define optimal delivery methods for each learner and curriculum, developing blended approach programs that meet learning objectives.
Understand and design blended programs with the appropriate mix of remote, F2F, and e-learning delivery.
Collaborate on the development of our current digital platforms and Learning Management System, defining needs and utilizing the platforms in the different curriculums.
Design, develop, and track e-learning programs to complement blended curriculums, assuring application of best practices and learnings across the Med Ed Team.
Develop and maintain strong relationships with key customers, internal and external, serving as a liaison between key educational opinion leaders and Boston Scientific programs.
Communicate proactively with stakeholders and establish strong networking in the organization.
Identify, partner with, and manage appropriate resources (i.e., vendor relationships, other internal departments, etc.) to ensure that meetings/events meet objectives.
Define, track, and maintain budgets while ensuring cost-saving measures, understanding implications on general business management.
Develop program metrics aligned with learning objectives defined for each program and curriculum.
Evaluate program impact, reassess objectives and outcomes, and plan for continuous improvement.
Keep abreast of industry standards and trends as related to responsibility and ensure compliance with governing agency guidelines.
Create a professional development plan with the partnership of the direct supervisor.
Ensure awareness and compliance with applicable standard operating procedures to meet, comply, and champion all quality and regulatory commitments of Boston Scientific.
Leverage tools and programs across the organization to ensure consistency in Boston Scientific branding guidelines.
Profile Requirements:
Minimum 5 years' experience in Medical Education/Customer programs/Field support EP, 3D mapping, PFA, and Single Shot field support experience and expertise is required for this role (minimum 3 years).
Training and Medical Education background will be highly valued for the role (2 years).
Experience in developing e-learning programs and digital content will be highly valued.
University degree or equivalent required with solid expertise in Rhythm Management and EP (disease, product, clinical).
Team player with a collaborative attitude.
Strong customer focus, both internal and external customers.
Excellent planning and organizational skills.
Problem-solving oriented and detail-focused.
Strong integrity, adaptability, and agility.
Ability to work under pressure with multiple priorities and the ability to prioritize and focus.
Didactic, presentation, and strong communication skills.
Fluent in English; additional European language is a plus.
Travel: Approximately 30%.
Our Offer: In addition to an exciting job, highly innovative medical devices, and a respectful work environment in a dynamic team, we offer you a performance-oriented and attractive compensation package, modern IT equipment, as well as very good options for personal and professional development. Above all, you get the opportunity to become part of a corporate culture where everyone contributes to improving people's lives.
Do you want to become a part of Boston Scientific? Then do not hesitate and apply online with your complete application, stating your notice period and your salary expectations: http://jobs.bostonscientific.com . We look forward to seeing you!
Boston Scientific Medizintechnik GmbH | Human Resources | Codrina Schech Klaus-Bungert-Straße Düsseldorf | www.bostonscientific.com #LI-Hybrid
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