(Xza632) - Customer Support Freelance | Spanish-Speaking

Luna Socks is an e-commerce startup that sells custom pet socks, allowing customers to upload images of their pets to have them printed on high-quality socks.
As the leading brand in our sector in Europe, we are expanding into new markets, including Latam.
We are looking for a new remote customer support team member who is native in Spanish and answers questions from our Spanish and Latam customers on weekends.
TasksRespond to Customer Queries: Provide timely and professional assistance via email and social media platforms in Spanish.Resolve Issues: Handle complaints, process refunds, manage exchanges, and escalate complex cases to the appropriate team.Order Management: Track orders, answer questions about delivery, and ensure customer satisfaction post-purchase.Brand Advocacy: Represent the company's values and ensure a positive brand image in every interaction.RequirementsMust be proficient in Spanish and fluent in English.Prior experience in customer service is preferred.Strong communication and problem-solving skills.Availability to work over the week (~40hrs).
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