Bynder helps visionary brands like Spotify, PUMA, and Icelandair accelerate growth through the power of creative content and branding. Our software helps over 1.4 million creative, branding, and marketing professionals streamline the creation, distribution, and measurement of digital assets. We pioneered the SaaS model for Digital Asset Management, which is a large and growing part of the $121 billion martech industry. Bynder is backed by Insight Partners, with offices in Amsterdam, Boston, Rotterdam, San Carlos, London, Barcelona, and Dubai.
Job Description We are looking for a dedicated Customer Onboarding Manager to ensure a smooth and seamless onboarding experience for Bynder's new customers. You will be responsible for implementing all contract deliverables, managing timelines, and setting our customers up for long-term success. You consult on Bynder best practices, do project management, and are the technical point of contact during the entire customer onboarding phase. As Customer Onboarding Manager, you have a great mix of people skills and technical aptitude. You are able to translate a customer's wishes into a strong system setup that the customer can use with maximum satisfaction. You are a professional project manager who can demonstrate Bynder's value quickly, and you are a strong product consultant who empowers the customer team to become Bynder champions. At Bynder, we deliver the best customer onboarding experience in the industry. You fit the role of Customer Onboarding Manager well if you are highly customer-focused, flexible, and results-driven. You can manage multiple projects at once and keep deadlines, deal with different types of customers, have a keen eye for detail, and are able to accurately distinguish between major and minor challenges.
What Will You Do Manage the timely and complete implementation of the Bynder suite.Consult and advise the customer on asset bank taxonomy and metadata structures, workflows and use cases, and Bynder business processes.Identify and act on opportunities to optimize MarCom processes and change management.Act as the customer's voice to our Product Team, presenting technical issues and improvement requests.Be the Bynder use case and technical expert for Sales and Customer Success. What You Have You are fluent in English and speak at least one other European language.You have relevant professional experience in project management, technical implementation, and/or consultancy; preferably in digital industries.Understanding of experience with API and integrations is a huge plus.Experience with professional-level video editing will help you out as well.You have a Bachelor's or Master's level of critical thinking.You have great organization skills.You have a strong affinity with tech; affinity with video editing software is a big plus.You are comfortable in front of groups.You are willing to travel.
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