Overview: Qualifications:
At least 6 years expert level customer experience and service design lead.Demonstrated ability to deliver successful change into a business that drives customer advocacy outcomes.Demonstrated strong stakeholder management skills and exceptional presentation and workshop facilitation skills.Strong strategic thinking capability.Experience working within agile environments.Service design industry experience.Understanding of Figma design systems is a plus.Advanced and fluent in English.All qualified applicants will receive consideration for employment without regard to race, sexual orientation, or age.
Responsibilities: Do you live to create? Looking for your next big challenge? How about a breath of fresh air? As part of the DDB Group, the CATORCE creative agency network handles all global advertising for the SEAT car brand. With offices in 11 countries and counting, CATORCE is a place for those who like to bend the rules. It's a place for rock'n'roll. At the heart of Barcelona, and beyond. It is also a place where a diverse mix of talented people want to come, to stay and do their best work. Our dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in our teams and across all of our work. Diversity is more than a commitment for us — it is the foundation of what we do.
Purpose: As a Head of Digital Strategy & CX you will lead a multi-disciplinary team including Product Designers, Researchers, and Service Designers. Your main goal will be to ensure the area delivers to client initiatives and experiences that fit the user's needs, the business needs and are desirable, viable, feasible utilizing best practice customer experience and design thinking methodologies.
We are looking for someone that has a great vision and helps our client to define their strategy not just in terms of customer experience but also in terms of new business opportunities.
Responsibilities: To lead the team at a strategic level.To lead experience design initiatives through robust cross-functional collaboration, both within defined projects and across the broader enterprise.To utilize research, analytics, and insight to develop a deep understanding of customer needs across journeys, aligned to business strategy.To lead the development of Customer Journey maps and future state blueprint design maps, prototypes, and user flows.As an inspirational leader you will lead key strategical projects that will help communicate and inspire the 14 team and the client at SEAT and CUPRA about the desired future experience for the brands and the mobility industry current and intended future state experiences across both physical and digital touchpoints for customers.Demonstrate ongoing commitment to continuous improvement of processes and adaptive problem solving to optimize performance.To work closely with SEAT/CUPRA's Customer Experience Lead to help create market leading, future focused, customer centric products and services.El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/118149889/xrv967-bw786-head-digital-strategy-cx-barcelona/?utm_source=html
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