Your responsibilities and impact as Sales and Customer Support for Spotify and Co. will be:
Are you looking for a new position where you can support clients and customers while providing customer support regarding upcoming queries? Your main tasks include:
Exceptional consultation of clients regarding any upcoming questions. Achieve high levels of client satisfaction with a focus on quality and results. If you are employed in Sales, your daily routines will include:
Developing the business environment for sustained growth on the account. Creating and maintaining relationships within the account to preserve long-term strategies and monitor competitors' movements. Research new sales opportunities with the existing portfolio of accounts. Focusing on driving benefits through proactive administration. Tracking, managing, and reporting ongoing activity relative to the sales pipeline. Responding and providing solutions to incoming client or partner calls. If you are employed in Customer Support, your daily routines will include:
Ensuring customer satisfaction and providing the best interaction within the customer service department. Actively listening to the customer by adopting a positive frame of mind and maintaining constant professionalism. Providing the best possible answers and solutions to customer questions and concerns through the medium you feel most comfortable with: over the phone, via email, or social media. Delivering calm and resourceful troubleshooting for customer queries regarding their customer experience or problems related to system configurations and network settings. Being in contact with other departments and redirecting related cases and issues to responsible departments. Ensuring and participating in the success of your department. Ensuring consistency in brand messaging by focusing on the availability and quality of products and services. Providing account and application support to viewers regarding software functionality. Skills, qualifications, and interests you need to succeed in this role:
You are customer-oriented, a natural communicator, and have the desire to support customers in any upcoming uncertainty. You are proactive and enjoy working in a team. If you bring the following attributes, we have the right position for you:
You have a native level of German and are fluent in English (depending on the client, B1 is sufficient). You have a valid school diploma or already have your bachelor's degree. You have experience in Customer Service or Sales or are interested in either of these areas. You are customer and quality-oriented. You have a strategic mindset. You strive for perfectionism and excellence. You are a natural communicator and an attentive listener. You are motivated, dedicated, and interested in a new challenge. You enjoy working in a team and look forward to engaging in a multinational environment.
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