David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Flemish-speaking Customer Lifecycle Manager for their Málaga office.
Position: Customer Lifecycle Manager
Location: Málaga, Spain
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationship.Quarterback sales from lead to purchase, being the main point of contact for our client's customers, leading the sales strategy, overcoming objections and negotiating success.Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with leading cloud technologies (primarily focused on Microsoft cloud technologies).Obsess over customers and prospects to deliver a world-class customer engagement experience.Secure customer wins for cloud: Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers (primarily focused on Microsoft cloud solutions).Position competitive offerings and solutions in the context of customer needs and experiences.Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft technologies.Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g., BANT (budget, authority, need, and timeline).Meet and exceed targets for net-new revenue and sales pipeline, accurately forecast sales, pipeline, and usage for the products and solutions in scope.Contact 200 leads and create 30 Opportunities per month, maintaining high daily activity, minimum ~60-90 activities/day.Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell to, and manage customers.Collect feedback from customers and articulate it back to the business: 'Voice of customer.'REQUIREMENTS:High school diploma required, BA/4-year degree preferred.2-3+ years sales experience with a proven track record of success is required.Minimum 1 year IT industry experience required.Minimum 1 year sales account management or customer management experience required.Familiarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programs.Experience working with or selling Azure, Office 365, Dynamics 365 or similar solutions preferred.Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferred.A self-starter with a track record of outstanding performance and achieving goals.Ability to work independently – drives own personal performance, takes ownership of training and skill enhancement, seeks continuous quality improvement.Strong interpersonal skills, excellent oral, written and verbal business communications skills.
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