Are you on the lookout for a position that allows you to delve deeper into the optics sector? Do you have a passion for assisting individual customers with their optical needs? If you thrive in a dynamic, customer-centric environment and possess excellent communication skills, we have an exciting opportunity for you in Valencia, Spain Your responsibilities and impact as a Customer Specialist will be: Support B2C customers mainly over e mail and chat, but also phone Constantly brainstorm with your colleagues to improve the Customer Experience Troubleshooting, innovation, and change management are part of the daily business Control and handle payment inquiries from sellers and buyers through various client platforms Responsible for Trustpilot reviews improving overall company NPS through excellent service Flagging and escalation of customer queries and coming up with suitable solutions Mapping and improving business processes to enhance customer journey and satisfaction Skills, qualifications, and interests you need to succeed in this role: Proficiency in the Dutch language at a native speaking level and a C1 level in the English language Minimum MBO4 diploma Competency in using computers Excellent communication skills You are proactive and solution-oriented You are interested in working in an ambitious team What's in it for you? Yearly gross salary of €18.000 Free Spanish classes Great Friday evening drinks Fitness bootcamps to stay fit and active Mindfulness classes Improve your professional skills: communication, innovation, and implementation of new technology Free lunch and breakfast at the office An international, close working environment with 24 nationalities Your Future Company: Based in Valencia, a refreshing start up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments, but more co-scaling Start ups and support. You will benefit from its great atmosphere and chances to grow.