Service Associate

Job Summary Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
Willing to be assigned in the following locations: Carrascal.
How will you contribute?
Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
Capable in engaging to the business center's clients and offer an excellent customer service and experience.
Works in a systematic manner to keep up with administrative functions delegated to him/her.
What will make you successful?
Graduate of 4 or more year course.
A degree in a business or service industry oriented course will be an advantage.
Ideally with one (1) year experience in Branch Operations-related work.
But Fresh Graduates are welcome to apply.
Willing to render overtime as needed.
Willing to be rotated and/or cross posted to other branches in compliance with the bank's control and service requirements.
Acts with sense of urgency and service oriented.
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