Minimum Qualifications: Degree or equivalent level qualification Fluent English and Spanish language skills Excellent project management skills Excellent communication skills with internal and external parties, along with the ability to mediate between large groups of suppliers The ability to facilitate between parties resulting from issues which could be process or people based A great focus on attention to detail with the ability to multi-task in a target driven and fast paced organization The ability to think on feet and react to a wide range of issues which may or may not have a direct impact on operations The ability to produce detailed reports from large amounts of data relating to order fulfillment, attrition, and people issues which would have a direct effect on future orders for the suppliers concerned Flexibility in working hours is essential as you would need to be available to work with agencies and the internal recruitment team on induction days to monitor service levels reached Job Summary: At Amazon, we believe that every day is still day one.
A day to take a first step.
A day to look forward to new challenges.
And today is that day for you.
It's your day to be part of something great.
A day to make your ideas come to life.
And your day to join a company that redefines itself every day.
That's the energy and passion behind Amazon.
We are working to be the most customer-centric company on earth.
To get there, we need exceptionally talented, bright, and driven people.
Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Our overall mission is simple: we want Amazon to be the place where our customers can find, discover, and buy anything online.
Whatever our customers want, we will find the means to deliver it.
With your help, Amazon will continue to enable people to discover new worlds.
This is your chance to make history.
We are looking to hire a talented and committed Workforce Staffing Manager (M/F/x) to successfully manage the permanent and temporary labor and to coordinate the process of labor management.
The WFS Manager will report to the Regional WFS Manager, Spain.
Key Job Responsibilities: Understand and have involvement in Labour Planning requirements using the labour capacity planner.
Ensure the planning team is kept up to date with current labour supply, highlighting any concerns in a timely manner. Full ownership and responsibility for ensuring compliance regarding Right to work in the EU & Spain legislation. Monitor and ensure each agency meets agreed service level agreements. Establish and help to maintain agency working relationships across all parties. Be responsible for the production of metrics relating to labour and headcount requests. Review and establish causes for unfavorable trends in the metrics, provide and implement root cause analysis, and implement solutions. Share findings and best practices with the labour management group. Coordinate inductions between Operations, Finance, Agencies, Security, and L&D. Monitor consistency with Employee Relations issues and decisions. Ensure agencies are compliant with EU directives in relation to Amazon Agency Associates. Support and coordinate labour transfer to other sites in the EU. Monitor agency manager performance and ensure contractual obligations regarding ratios and KPIs are met on a weekly basis. Coordinate regular meetings between agencies and Amazon to drive best practices across the site, and to address any concerns. Audit agencies bi-monthly on the quality of assessment and recruitment processes.
Increase audits as appropriate. Be the liaison between Agencies and Amazon Finance Department regarding payment and processing of invoices. Preferred Qualifications: Previous experience of indirect management of third parties. Ideally a graduate and CIPD qualified/HR degree. Knowledge of employment law and HR / Payroll practices would be advantageous. Good IT skills.
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