Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.
The Role The mission of this role is to develop and maintain long-term forecasting models, ensure efficient capacity planning, and manage short-term forecasting. The primary focus is on creating staffing forecasts and schedules for our major markets, with the goal of delivering optimized monthly schedules to operations. This role plays a key part in establishing best practices for Workforce Management (WFM) globally and collaborating with the Customer Care leadership team to ensure the most efficient and effective WFM processes.
Key Responsibilities Develop and maintain long-term forecasting models for all our marketsCreate staffing forecasts and schedules for the L1 team on a monthly basisOptimize and deliver monthly schedules to operations teamsLead capacity planning to ensure resources align with demand fluctuationsPerform advanced data analysis using Tableau and Snowflake to support forecasting and capacity planningGenerate dashboards and reports in Tableau to visualize key Workforce Management metrics and trendsUtilize Snowflake to access and manage large datasets, ensuring data accuracy and integrity in WFM processesParticipate in projects focused on the development and optimization of WFM processesContinuously evaluate and challenge current WFM strategies and suggest improvementsCollaborate closely with the Customer Care leadership team to align WFM practices with overall business objectivesContribute to establishing best practice WFM processes globally within the first 6 monthsMinimum Requirements Minimum 4 years of experience in a Workforce Management (WFM) roleHands-on experience with all WFM processes: budgeting, forecasting, capacity planning, scheduling, real-time management, and performance analysisProficiency in data analysis tools, particularly Tableau for data visualization and Snowflake for managing large datasetsExperience working in mid-to-large size Customer Care Team (50 to 100 agents)Strong communication skills, with the ability to simplify complex WFM concepts for different audiences (agents and leadership)A mindset that challenges the status quo and continuously seeks improvementProactive approach, with a bias toward action when identifying inefficiencies or opportunities for improvementExperience in generating data-driven insights that directly influence Workforce Management strategiesBenefits Hybrid work arrangement consisting of four days in the office and one day working from home each week, along with half-day FridaysPrivate Medical Insurance after your first month at WallboxFlexible compensation tickets valid for transportation, childcare, and restaurantUnlimited access to LinkedIn for all your learning and development needsCar discounts & special advantages if you choose an EVStock purchase planVariety of breakfast and lunch dishes, every day, at a discounted price at our canteenPlease upload your CV in English *At Wallbox, we're committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal-opportunity workplace.
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