Within the IT Operations area of AXA Partners Europe, the Telephony Services Owner is responsible for the regional communications services and collaborates with a team of IT and business operations professionals to operate and manage the underlying core telephony infrastructures and services within the region in Europe and Latam.
Provide technology engineering vision, enable innovation, and leverage IT Telephony trends that can create business value consistent with AXA Partners requirements and expectations.
The Telephony Services Owner must also ensure IT Telephony services under scope are run with expected levels of performance, security, and quality to reach business objectives.AXA Partners aims at becoming AXA Group preferred networks service company and a powerhouse for partnerships development as a founding entity of AXA Partners.
A key enabler for this business transformation will be the Telephony Services Owner in charge of delivering and maintaining telephony services and solutions for all entities within the region.
The Telephony Services Owner is responsible for the strategy, design, and evolution of telephony infrastructure and services.
He/she oversees the regional telephony operations and ongoing management providing technology support, delivery capabilities, and is accountable for its associated costs.He/she will monitor the service delivery with the outsourcing partners and providers to ensure that telephony services meet business needs.
In partnership with business units, operations, security, BCM, and ITSCM areas, the role holder ensures delivery expectations are met (On Time, On Business, On Scope, On Quality) and telephony solutions are aligned against target architecture, group standards, and security guidelines.Key metrics of the job:Estimated number of IT Telephony solutions and services to manage: 20Telephony infrastructure landscape:Fixed Telephony: Avaya Servers G450 Media Gateways, CMS, AES, SBC, AIC, IMS, ISDN SIP Trunks, Hard Soft PhonesMobile Telephony: MDM (InTune), iOS Android devicesNumber of users to support: 1,000Responsibilities:Run and manage telephony platforms and servicesResponsible for the telephony services operation, including fixed and mobile solutions and platforms.Supervise the lifecycle and roadmaps of the telephony technology components.Lead all telephony-related activities and partner with key stakeholders to deliver telephony services and solutions.Provide technical support (L2) and assistance for the telephony platforms and services within the region.Manage optimize the BAU and Project budget in scope.Validate that policies and procedures utilize best practices, technological standards, and are efficiently documented.Provide KPIs and reports on business demands and project progress, attention/decision points.Ensure excellence of solution analysis, implementation, test, deployment, and rollback plans.Preserve asset availability by implementing disaster recovery, backup procedures, information security, and control standards.Ensure AXA Partners' IT Telephony Infrastructure is performing securely and efficiently within agreed metrics.Maintain quality of service by establishing and enforcing organization standards such as Change Management, Incident, and Problem Management, among others.Manage external partners and oversee relationships to ensure first-class IT services, ensuring suppliers provide appropriate support, but ultimate ownership, decision-making, and documentation is owned and overseen through the internal team.Create and maintain a 7*24 environment assuming strong SLA on main telephony systems and services.Contribute to the applicative strategy on his perimeter:Proactively conduct research on best practices and industry trends of telephony technologies and related topics.Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing telephony solutions.Define a long-term vision of the solutions in his/her portfolio.Align the core telephony infrastructure and security environments within the organization with the overall company strategy and core company competencies.Be part of the regional IT community:Take part in the community to develop best practices and new standards.Take part in training sessions to develop required hard/soft skills.Cooperate with the regional IT teams regarding the operation, management, and delivery of other services and solutions within the IT technical landscape (workplace, systems, networking, virtualization, security, backup, storage, etc).Cooperate with financial analysts in estimating the costs and benefits of new solutions.Cooperate with Security Information Office to ensure secure solutions.Partnership with Application Development, BCM, and ITSCM to build and run solutions that meet business expectations.
#J-18808-Ljbffr
