(Wk-507) Global Reservation Manager - Madrid Based.

- Oversee all global reservation operations across multiple platforms.
- Develop and implement effective reservation strategies.
- Ensure high levels of customer satisfaction through excellent service.
- Coordinate with various departments to optimise reservation processes.
- Keep track of sales figures and reporting to senior management.
- Handle customer complaints and queries in a professional manner.
- Monitor and manage team performance to ensure targets are met.
- Stay updated with latest retail trends and customer service best practices.
A successful Global Reservation Manager should have: A degree in Business, Marketing or relevant field.
Proven experience in a managerial role within the hospitality industry.
Strong understanding of reservation management systems and procedures.
Excellent customer service skills and a customer-centric approach.
Proficiency in English, both written and spoken.
Ability to lead and motivate a team.
Strong problem-solving skills and the ability to handle pressure.
The company is a leading player in the hospitality sector, known for their commitment to quality and their consistent delivery of exceptional customer experiences.
- A competitive salary with a generous bonus.
- Excellent opportunities for career progression.
- A supportive and inclusive work environment.
If you are a motivated individual with a passion for the luxury industry, we would love to hear from you.
Apply today to join our dedicated team.
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