.In Collaboration, we are thrilled to partner with a leading BPO company to find a skilled Workforce Management Business Partner to join their vibrant team in Barcelona! If you are a strategic thinker with a passion for optimizing workforce efficiency and driving excellence, this is your chance to take the next step in your career in a dynamic, multicultural environment.Role: WFM Business Partner (Spanish and English)Location: Barcelona, SpainWork Model: On-siteEmployment Type: ContractRemuneration: Competitive Base SalaryWhat You'll Do:Client Liaison: Serve as the primary point of contact for designated accounts, building strong relationships and ensuring client satisfaction.Collaborative Strategy: Work closely with clients and internal stakeholders to craft workforce management solutions that not only meet but exceed expectations.Resource Management: Ensure optimal resource allocation and effective cost management across your accounts, aligning with business goals.Mentorship: Provide technical skills mentoring to team members, fostering growth and enhancing team capabilities.Process Improvement: Collaborate with colleagues and functional teams to streamline processes, driving operational efficiency.Functional Leadership: Lead Resource Planners, Schedulers, and Real-Time Analysts, guiding them to achieve high performance and accuracy in their roles.What You Bring:Expertise in WFM Tools: Mastery of Verint Workforce Management, especially in intraday management.Experience: A minimum of 5 years of progressive experience in Workforce Management, showcasing your depth of knowledge in this field.Education: Bachelor's degree or equivalent in a relevant field.Bilingual Proficiency: Native or fluent in both English and Spanish, with excellent communication skills.WFM Knowledge: Extensive experience with WFM processes and best practices, with a track record of successful transformation projects.Leadership Skills: Strong capabilities in problem-solving, identifying innovative solutions, and managing complex stakeholder relationships.Budgeting Acumen: Knowledge of resource and budget creation and execution, with a strategic mindset.Why You'll Love This Role:Relocation Assistance: Enjoy support for your move to Barcelona to help you settle in smoothly.Sign-On Bonus: Start your journey with a generous bonus to welcome you aboard.Health Benefits: Access private health insurance after your probation period for peace of mind.Meal Allowance: Benefit from a daily meal allowance to fuel your day.Vibrant Work Environment: Join a dynamic, multicultural team in a modern office space located in the heart of Barcelona, complete with leisure areas.Healthy Lifestyle: Enjoy regular fruit deliveries, free drinks, and employee wellness schemes, including partnerships with fitness centers, restaurants, and beauty care services