In Collaboration, we are thrilled to partner with a leading BPO company to find a skilled Workforce Management Business Partner to join their vibrant team in Barcelona!
If you are a strategic thinker with a passion for optimizing workforce efficiency and driving excellence, this is your chance to take the next step in your career in a dynamic, multicultural environment.
Role : WFM Business Partner (Spanish and English) Location : Barcelona, Spain Work Model : On-site Employment Type : Contract Remuneration : Competitive Base Salary What You'll Do: Client Liaison : Serve as the primary point of contact for designated accounts, building strong relationships and ensuring client satisfaction.
Collaborative Strategy : Work closely with clients and internal stakeholders to craft workforce management solutions that not only meet but exceed expectations.
Resource Management : Ensure optimal resource allocation and effective cost management across your accounts, aligning with business goals.
Mentorship : Provide technical skills mentoring to team members, fostering growth and enhancing team capabilities.
Process Improvement : Collaborate with colleagues and functional teams to streamline processes, driving operational efficiency.
Functional Leadership : Lead Resource Planners, Schedulers, and Real-Time Analysts, guiding them to achieve high performance and accuracy in their roles.
What You Bring: Expertise in WFM Tools : Mastery of Verint Workforce Management, especially in intraday management.
Experience : A minimum of 5 years of progressive experience in Workforce Management, showcasing your depth of knowledge in this field.
Education : Bachelor's degree or equivalent in a relevant field.
Bilingual Proficiency : Native or fluent in both English and Spanish, with excellent communication skills.
WFM Knowledge : Extensive experience with WFM processes and best practices, with a track record of successful transformation projects.
Leadership Skills : Strong capabilities in problem-solving, identifying innovative solutions, and managing complex stakeholder relationships.
Budgeting Acumen : Knowledge of resource and budget creation and execution, with a strategic mindset.
Why You'll Love This Role: Relocation Assistance : Enjoy support for your move to Barcelona to help you settle in smoothly.
Sign-On Bonus : Start your journey with a generous bonus to welcome you aboard.
Health Benefits : Access private health insurance after your probation period for peace of mind.
Meal Allowance : Benefit from a daily meal allowance to fuel your day.
Vibrant Work Environment : Join a dynamic, multicultural team in a modern office space located in the heart of Barcelona, complete with leisure areas.
Healthy Lifestyle : Enjoy regular fruit deliveries, free drinks, and employee wellness schemes, including partnerships with fitness centers, restaurants, and beauty care services.
Join a team where your expertise will make a tangible impact, and help shape the future of workforce management in a collaborative and innovative setting!
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