(Vts-002) Customer Care Specialist (French Market)

What you will do:Answer incoming requests via phone, email, and chat.Assist our customers with questions about our electronic reservation book, website, or app.Put yourself in the customer's shoes and provide the most suitable answer or solution according to their specific needs.Who you are:Based in Barcelona.Native level of French and fluent in English. Speaking more languages is always welcome!An open-minded person with a high level of communication skills.Care about customer needs and always try to make their experience unique and satisfactory.Knowledge in CRM tools.Experienced in a customer support environment.What we offer:A permanent contract.Flexible working environment (2 days home office per week).Competitive fixed salary, bonus, and equity.Lunch vouchers available for each working day.International teams - More than 30 nationalities and 16 offices worldwide.Highly inclusive working environment.Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel, etc.Continuous learning and development programs (with full access to LinkedIn Learning!).Free access to the Calm app.Health insurance fully covered by the company.Life Insurance and Disability at no cost to the employee.Amazing offices with dining, coffee point on each floor, and leisure area.Team building events.At TheFork, we want you to bring us your unique perspective and experiences, so we can collectively keep disrupting the restaurant industry and go from good to great.
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