Avis Budget Group Contact Centre strives to make a positive difference, which is why we are looking for a motivated Digital Smart Service Agent to join our team. If you are passionate about sales, customer satisfaction, and high performance, and you are looking for a multicultural, friendly, and supportive working environment, then you are ready to be part of the team.
To be successful in this role:
You will be responsible for ensuring we obtain vital information from our customers in advance of their arrival to reduce unnecessary contact between our employees and customers, reduce wait times, and provide a better rental experience.Besides being able to converse with customers in a professional way in both written and spoken format, you will need to rent competently, handle a variety of customer queries, and confidently sell our products when appropriate.Your role will require you to take a flexible approach and be passionate about owning the customer journey.Responsibilities: Delivering the best possible customer service, exceeding expectations wherever possible.Maximizing revenue by selling products, services, and lead generation.Handling general administrative tasks.We would be very glad to offer you: Full-time permanent contract.Monday to Friday shift 9h to 18h.Work from home 3 days a week optional.22868 euros gross per year plus a very attractive monthly bonus.Salary increase & ticket restaurant after one year in the company.VIP District discounts & 40% Discount in car rentals from the 1st day.Life insurance after 6 months.Excellent multicultural environment and location in Barcelona World Trade Centre.Global mobility opportunities.Excellent initial online and ongoing training and mentoring (paid from the very first day).We would love you to have: German mother tongue level.English fluent.Previous experience in sales and/or customer service.Driven to be the best together! Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Barcelona, Spain
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