Role Purpose: To support global Exhibitor Operations and Client Success in portal related activities including creation, quality assurance checks, and troubleshooting. Also, playing a key role as a strategic partner identifying and driving enhancements and solutions to business gaps.
Primary Responsibilities:
Collaborate with Global Exhibitor Operations and Client Success Partner teams on daily, weekly and long-term strategic projects.
Respond to internal team questions, troubleshooting items and issues in a timely manner.
Manage the exhibitor content experience within the exhibitor portals for our global conference portfolio.
Review exhibitor content results across the portfolios to ensure attendee and exhibitor as well as internal team feedback is the primary priority for enhancements.
Work with technical teams and exhibitor operations partners on improvements, troubleshooting and testing for within our various platforms (i.e Conference Navigator and Rainfocus platforms), as well as assist to track enhancements.
Evaluate new trends and assist in managing processes within the business to ensure team is meeting expectations of our internal partners.
Expectation to provide conference support and some travel to support in-person conferences in an operations capacity.
Expected Results:
Build and maintain excellent working relationships with internal partners.
Engagement and effective communication with suppliers.
Managing multiple projects while maintaining timely communications.
Flawless client experience.
Exceptional operational efficiency.
Solution oriented focus on business unit requests.
Key Contacts: Exhibitor Operations team, Client Success Partner team, Conference Information Technology team, Content team, Conference Business Solutions team, 3rd party suppliers.
Education: Bachelor's degree required (event experience a plus).
Professional Experience: 2-3 years of work experience, Customer service experience, Technical project management experience.
Key Competencies/ Knowledge, Skills & Abilities:
Strong understanding of technology and ability to work in different platforms.
Ability to maintain detailed documentation of projects in a timely manner.
Exceptional critical thinking and customer service skills.
Excellent communication skills, both written and verbal that will provide the ability to communicate effectively with clients and internal colleagues at all levels.
Effective at building relationships with internal and external clients.
Excellent organizational skills and an ability to work well under pressure and meet deadlines.
Effective collaboration with colleagues in different time zones.
Ability to travel.
Ability to successfully work through challenges to resolution.
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