Hello! At Factorial we're looking for a new Account Manager for the French Market to help us boost the company to the next level.
Factorial bets on potential and growth, and we believe diversity and collaboration are the key to rocking the world! If you seek a place to demonstrate and be accountable for your own success, but you don't meet every point of this Job Description, please apply anyway! Are you ready for the challenge?
Responsibilities:Build, engage and develop top quality relationships with our enterprise customers through regular communication and constant proactive improvement action plans.Manage your own customer's portfolio, keep its information updated on a daily basis, and build tracking reports of the status of the accounts.Accompany our clients from the signature of the contract and guarantee a top quality onboarding, implementation, and training process.Maintain constant contact with existing clients to understand their requirements and needs, expectations, and strategize a personalized sales plan.Provide after-sales support, cross-selling, up-selling, and churn management, ensuring a strong long-term, transparent, and trustworthy relationship.Ensure prompt and accurate answers to all clients' queries offering personalized feedback.Promote and explain new products/services and functionalities to existing customers.Work closely with different teams - especially with the sales, product, and development teams - as their main contact person, providing valuable feedback.Hold regular meetings through video calls with all your clients to generate engagement and show them product updates that fit their use cases.Your Profile:French expert speaker & professional in English.Previous customer-oriented experience; other sales, customer satisfaction, and similar experiences are highly valued!You enjoy making things easier for customers and colleagues. If there's a roadblock, you want to smooth it away!Ambitious, self-motivated but a team worker, energetic, and a positive thinker.Committed, organized, proactive problem solver who loves helping people.Strong organizational skills with extensive use of CRM tools and portfolio management.Decisive and fearless in picking up the phone to support our clients.Ready to work in a fast-paced, less corporate, startup environment.Eager to take ownership of the company and share improvement points.Perks of being part of our team:High growth, multicultural, and friendly environment.Flexible schedules, pet friendly, and no dress code.Structured career paths & salary from 26.
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