Job Function: Remote Sales
The role: A Digital Sales Account Manager at SoftwareOne is responsible for managing relationships and servicing accounts as the primary point of contact for small and medium-sized enterprises (SMEs). The focus will be on driving sales, addressing software requirements queries, executing renewals, managing escalations, and ensuring consistent coverage across all assigned accounts.
Responsibilities:Relationship Management
- Cultivate and maintain strong, trust-based relationships with SME clients, acting as their dedicated digital sales advisor.
- Regularly engage with clients to understand their evolving needs, challenges, and goals.Service Delivery Excellence
- Serve as the primary point of contact for all digital service inquiries and requests from assigned accounts.
- Ensure seamless service delivery by coordinating with internal teams, such as technical support and product specialists, to address client needs promptly and effectively.Renewal Strategy Execution
- Develop and implement proactive renewal strategies tailored to each client's unique requirements and usage patterns.
- Lead negotiations to secure contract renewals, leveraging insights into client satisfaction and business outcomes achieved through our digital solutions.Escalation Resolution
- Function as a proactive problem solver, promptly addressing and resolving any escalations or post-sales issues that may arise.
- Collaborate closely with cross-functional teams to troubleshoot technical issues, resolve billing discrepancies, or address any other concerns raised by clients.Comprehensive Account Coverage
- Take a holistic approach to account management by maintaining a thorough understanding of each client's business landscape, industry trends, and competitive challenges.
- Proactively identify opportunities for value creation and revenue growth within assigned accounts.Data-driven Territory Plan with Tactical Initiatives
- Drive tactical sales motions across assigned accounts, leveraging data-driven insights and market intelligence to identify potential upsell and cross-sell opportunities.
- Collaborate with the sales leadership team to develop and execute targeted sales campaigns aimed at maximizing revenue generation and expanding our digital product portfolio.Performance Analysis and Reporting
- Monitor key performance metrics related to client engagement, satisfaction, and revenue growth.
- Analyze data trends to identify areas for improvement and make informed recommendations for optimizing account management processes and sales strategies.Client Advocacy
- Serve as a trusted advocate for clients within the organization, representing their interests and feedback to internal stakeholders.
- Champion client success stories and best practices to inspire confidence and loyalty among existing clients and drive referrals and testimonials.What we need to see from you:Strong Verbal Communication and Negotiation Skills
- Fluent in English and Dutch.
- Demonstrated ability to effectively communicate with clients in a clear, concise, and persuasive manner.
- Proven history of successful negotiations in digital sales or account management contexts, with the capability to articulate value propositions and overcome objections.Customer Onboarding and Handling Expertise
- Experience in guiding customers through the onboarding process for digital products or services, ensuring a seamless transition and positive initial experience.
- Ability to anticipate customer needs, address concerns proactively, and provide comprehensive support throughout the onboarding journey.Escalation Management Proficiency
- Proficient in handling escalations and post-sales issues with tact, diplomacy, and efficiency.
- Skilled in de-escalating tense situations, empathizing with customer frustrations, and collaborating with internal teams to resolve issues promptly and effectively.Request Tracking and Collaboration Skills
- Strong organizational skills with the ability to track and prioritize customer requests effectively.
- Experience using CRM systems or other request tracking tools to manage customer inquiries, assign tasks to appropriate teams, and ensure timely resolution.
- Proven ability to collaborate cross-functionally with technical support, product development, and other departments to meet customer needs.Converting Business Problems to Technical Solutions
- Aptitude for understanding and analyzing complex business challenges faced by clients and translating them into viable technical solutions.
- Ability to collaborate with technical teams to develop innovative and customized digital solutions that address specific customer pain points and deliver tangible business value.Continuous Learning Orientation
- Proactive in staying updated on industry developments, emerging technologies, and best practices in account management and customer success.
#J-18808-Ljbffr