[Unr-815] | Real Time Analyst | Fek-639

Location: Flexible - Madrid, Spain - Barcelona, Spain - Málaga, Spain - Canary Islands, Spain
Job Type: Remote - Permanent - Full Time
Job Overview:
Call Management: Oversee call volume, daily attendance, and break schedules to ensure smooth operations.
Process Improvement: Collaborate closely with the operations team to analyze and enhance their delivery processes.
Staffing Coordination: Allocate and manage call center staff appropriately to meet service level objectives.
Forecast Analysis: Conduct root-cause analysis to identify and quantify reasons for forecast variance and recommend changes to improve forecast accuracy and effectiveness.
Reporting: Generate daily, weekly, and monthly internal reports to track performance and progress.
Project Assistance: Provide support for projects and undertake other duties as requested or assigned.
About You:
Experience: Prior experience in a Contact Centre or a guest-oriented environment is essential.
Flexibility: Ability to work fully flexible shift patterns, including weekends.
Software Experience: Experience with Avaya, Amazon Connect, or TeleOpti is an asset.
Communication Skills: Excellent written and interpersonal skills in English, with the ability to constructively challenge and influence.
Attention to Detail: High level of accuracy and attention to detail.
Multitasking: Ability to multitask, maintain focus, and complete reports for extended periods of time.
Problem-Solving: Proficient in problem-solving.
Adaptability: Ability to learn and adapt to new software and stay updated on new developments.
Proactive Thinking: Ability to identify areas of improvement and forward-thinking.
About Our Offer:
Competitive salary and benefits as standard.
Career progression opportunities in more than 50 countries worldwide.
Develop yourself as part of a friendly, richly diverse and virtual international team.
Exceptional approach to your learning - access to free learning platforms & language lessons.
Company Overview: TUI Musement is a leading Tours & Activities business that combines a scalable digital platform with local service delivery, offering excursions, activities, tickets, and transfers in more than 50 countries worldwide.

#J-18808-Ljbffr