EUROPEAN CLAIMS & CS ASSESORRole PurposeProvide the highest level of customer service, striving for first contact resolution, responding within given timelines. Good breadth of knowledge on product types and the ability to respond to claims. Reporting to the Claims Manager, will be responsible for managing new claims from start to end.Manage all the administration tasks related to the position:E-mailPostFaxFulfilmentManage all ComplaintsReceived and within compliance regulations in each country.Retention duties:In order to maintain the portfolio, the team will manage cancellation requests. Call monitoring and quality review in order to rate Team Performance. Build relations with internal departments to ensure all resources are utilized to the benefit of the customer, working within the regional benefits and reaching out to relevant service partners where necessary. Identify potential process improvements and make recommendations to Team manager. Actively support other team members and provide resources to enable all team goals to be achieved. Escalation of customer complaints. Point of contact for nominated country clients.Key Skill and KnowledgeExperience Required:Experience in Life Insurance products, claims environment, and customer service-focused organization.Experience at all levels of complaints resolution.Experience of working in a Contact Centre environment.Ability to meet/exceed targets and manage multiple priorities.Swedish native speaker with a good knowledge of the English language. Any other European language will be a plus.Must possess excellent attention to detail, with a high level of accuracy.Strong interpersonal skills with excellent verbal and written communication to internal and external clients.Desirable Commercial skillsAbility to work under own initiative and proactive in recommending and implementing process improvements.Ability to organize, prioritize, and manage workflow to meet individual and team requirements.Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.Key CompetenciesConflict managementCustomer focusProblem solvingPlease ensure you gain your manager's approval and that you meet all criteria within the recruitment policy before applying.About CignaCigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being, and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas, and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
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